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Grievance Redress Mechanism

At NIMASA, we encourage our customers to forward feedback in form of Complains, Suggestions or Compliments to enable us the sustained provision of quality services. All Complaints, Enquiries, Comments, and Suggestions are to be addressed to.
Director-General/Chief Executive Officer,
Nigerian Maritime Administration and Safety Agency (NIMASA)
9th Floor, Left Wing, (Head Office)
4 Burma Road, Apapa, Lagos.
By physically going to the particular Services Desk where services failed Complaint would be attended to within 24 Hours.
By Contracting the SERVICOM Committee Member of the Service Windows were services failed through Telephone or by writing. The complaint would be attended to within 24 Hours.
Submit Complaints/Suggestions through Complaints/Suggestion Boxes; placed at strategic location on all floor of the Agency HQ, Zonal Office for the attention of Ag. Director, SERVICOM/NCCTP Unit, (Agency Nodal Officer), 2nd Floor Room 221, NIMASA HQ, 4 Burma Road, Apapa. Telephone 234-1-2710625.
By contract the Customer Care/Compliant Desk Officer in 2nd Floor Room 222, NIMASA HQ, 4 Burma Road, Apapa. Telephone 234-1-2710625, 08054418449 in writing or e-mail (compliant@nimasa.gov.ng) or website www.nimasa.gov.ng, Complaints would be attended to within 24 Hours.
We guarantee confidentiality and clients are encouraged to identify themselves to facilitate timely action and minimize difficulties in handling anonymous complaints.

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